Every 125 hours or annually

Service overview

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Our team take great pride in ensuring the highest level of care when handling your FOX or Marzocchi suspension. We strictly adhere to the most up to date processes and specifications, communicated to us by FOX HQ, and take extra steps during reassembly to ensure our quality of workmanship is met and performance is guaranteed post service.

We are always keen to listen and offer advice on your settings wherever possible — add any notes on improvements you’d like to feel through your fork or shock when you submit a service.

The same process, every time

  • 01 · Forks

    FOX and Marzocchi Fork Service

    Our team take great pride in the care they give every FOX and Marzocchi fork. We strictly adhere to the most up to date processes and specifications, communicated to us by FOX HQ, and take extra steps during reassembly so our quality of workmanship is met and performance is guaranteed post service.

    We are always keen to advise on your settings, so tell us how you want the fork to feel and add any notes on ride characteristics when you submit the job.

    More Details 
  • 02 · Shocks

    FOX and Marzocchi Shock Service

    We take extreme care in the appraisal of every shock that comes back to us, and all shocks leave our service centre with the most up-to-date parts available. We strictly adhere to the most up to date processes and specifications, communicated to us by FOX HQ.

    Every shock is reassembled in a low-contamination environment — better workmanship, guaranteed performance, and less risk of premature wear and tear.

    More Details 
  • 03 · Posts

    FOX & Race Face Post Service

    Dropper posts are often the most neglected component on the mountain bike. It is a simple component with a very specific job — but like any high-end product, we recommend a regular check in with the GP.

    Posts get the same attention to detail as every other FOX component: inspection, teardown, reassembly and testing. For that one time in the wilderness, in the rain, when you need your post to work.

    More Details 
Pricing

Fork service options

What's included in a fork service
  • Complete parts washing process for accurate appraisal
  • Full internal and external inspection of fork
  • Customer settings recorded
  • Damper rebuild with new seal kit and oil fill
  • Rebuild of air spring with new seal kit (if applicable)
  • Reassembled & tested for correct function through each damper mode
  • Returned to customer settings

Advice on setting improvements will be given wherever possible.

  1. Rail, Grip/Grip SL/Grip X with FLOAT NA2 Air Spring

    $340
    Models included
    • 2016 – 2026 Fox 32
    • 2016 – 2026 Fox 34
    • 2018 – 2025 Fox 36
    • 2021 – 2025 Marzocchi Z1 & Z2

  2. Rail, Grip/Grip SL/Grip X with Glidecore NA3 Air Spring

    $400
    Models included
    • 2026 Fox 36
    • 2027 Fox 38
    • Or any 2016 – 2026 Fox or Marzocchi fork that has been upgraded to NA3 Glidecore

  3. Grip2/GripX2, FIT4, RC2 with FLOAT NA2 Air Spring

    $380
    Models included
    • 2016 – 2026 Fox 34
    • 2018 – 2025 Fox 36
    • 2021 – 2026 Fox 38
    • 2016 – 2026 Fox 40

  4. Grip2/GripX2, FIT4, RC2 with Glidecore NA3 Air Spring

    $440
    Models included
    • 2026 Fox 36
    • 2027 Fox 38
    • 2027 Fox 40
    • Or any 2016 – 2026 Fox or Marzocchi fork that has been upgraded to NA3 Glidecore

Prices shown are RRP in NZD and include labour, service kits, oil and consumables. Figures are estimates — once your product is received and evaluated by a FOX technician the amount may change if additional parts are needed, and we will contact you for approval before proceeding.

Pricing

Rear shock service options

What's included in a shock service
  • Complete parts washing process for accurate appraisal
  • Full internal and external inspection of shock
  • Customer settings recorded
  • Damper rebuild with new seal kit and oil fill
  • Nitrogen recharge for any applicable models
  • Diagnostics and troubleshooting (for NEO models)
  • New air seals (if applicable)
  • Reassembled and tested for correct function on shock dyno
  • Returned to customer settings

Advice on setting improvements will be given wherever possible. Reassembly takes place in a low-contamination environment, to guarantee performance and reduce the risk of premature wear.

  1. Inline shocks

    $310
    Models included
    • 2013 – 2015 FLOAT CTD Dish
    • 2013 – 2015 FLOAT CTD Boost Valve
    • 2016 – 2024 FLOAT DPS and 2024 – 2026 FLOAT SL
    • 2024 – 2026 FLOAT

  2. Coil shocks

    $275
    Models included
    • 2011 – 2026 VAN P-S & BOMBER CR
    • 2022 – 2026 DHX
    • 2016 – 2026 DHX2

  3. FLOAT X & FLOAT X2 pre 2020

    $330
    Models included
    • 2014 – 2017 FLOAT X
    • 2016 – 2020 FLOAT X2

  4. FLOAT DPX2, FLOAT X 2022+

    $360
    Models included
    • 2018 – 2021 FLOAT DPX2
    • 2022 – 2026 FLOAT X
    • Specialized FLOAT X Genie

  5. 2020+ FLOAT X2 & all Live Valve/NEO

    $386
    Models included
    • 2021 – 2024 FLOAT X2
    • 2025 FLOAT X2
    • 2026+ FLOAT X2
    • Live Valve/NEO

  6. Proprietary shocks

    $310
    Models included
    • 2019 – 2025 Canyon Shapeshifter
    • 2019+ Orbea Oiz FLOAT DPS Remote
    • 2020 – 2022 TREK Thru Shaft Shock
    • 2018 – 2020 Cannondale Gemini Dual Travel 2 Air Sleeve
    • 2018 – 2025 Scott NUDE
    • 2020 – 2021 TREK IsoStrut
    • Specialized FLOAT Genie Shock

Prices shown are RRP in NZD and include labour, service kits, oil and consumables. Figures are estimates — once your product is received and evaluated by a FOX technician the amount may change if additional parts are needed, and we will contact you for approval before proceeding.

Prices may vary for DPX2, FLOAT X2, DHX2, Brain, ThruShaft, IsoStrut, NUDE, DRCV and DYAD.

Pricing

Seat post service options

What's included in a post service
  • Complete parts washing process for accurate appraisal
  • Full internal and external inspection of the post
  • Complete overhaul of internals with all seals replaced
  • Post bled with new oil
  • Nitrogen recharge for models requiring it
  • Diagnostics and troubleshooting (for NEO models)
  • Reassembled and tested for correct function

Dropper posts are the most neglected component on the mountain bike — we recommend a regular check in with the GP.

  1. Fox Factory Transfer, Transfer SL & Race Face posts

    $330
    Models included
    • Race Face Turbine R
    • 2017 Transfer Seatpost
    • 2018 – 2020 Transfer Seatpost
    • 2021 – 2024 Transfer Seatpost
    • 2022 Transfer SL
    • 2023 – 2026 Transfer SL
    • 2025 – 2026 Transfer
    • 2025 – 2026 Transfer Neo

Prices shown are RRP in NZD and include labour, service kits, oil and consumables. Figures are estimates — once your product is received and evaluated by a FOX technician the amount may change if additional parts are needed, and we will contact you for approval before proceeding.

Service & warranty

Questions before you send it in

How often should I service my suspension?

Regular maintenance of your products will increase performance and lifespan. It is recommended that your fork, shock or seat post receives a Full Factory Service every 125 hours or yearly — whichever comes first.

Suspension products require more frequent servicing the harder they are worked. For riders on lift-accessed DH, park or extreme freeride, in extremely wet/muddy or dry/dusty conditions where trail debris is sprayed onto the fork or shock, or on e-MTBs, FOX encourages maintenance earlier than recommended above as needed.

Read the full article

Fork service details

Complete teardown, inspection, and rebuild of all internal components including seals, bushings and oil.

Lower leg fork bushings replaced at extra cost if deemed necessary.

Read the full article

Shock service details

Complete teardown, inspection, and rebuild of all internal components including seals, bushings and oil.

New eyelet hardware is available on request at an additional charge. Prices may vary for DPX2, FLOAT X2, DHX2, Brain, ThruShaft, IsoStrut, NUDE, DRCV and DYAD.

Read the full article

Post service details

Complete teardown, inspection, and rebuild of all internal components including seals, bushings and oil.

Some common issues may be remedied at home — check the Transfer troubleshooting guide before sending your post in.

Read the full article

How do I send in my FOX products for servicing?

Not sure how to remove your fork, shock or dropper post? Our team has removal and reinstallation videos with instructions, tips and best practices.

Not comfortable working on your bike? Most local bike shops are more than happy to remove and ship your product for you.

Removal & shipping instructions

Are the prices shown final?

Prices posted are estimates. Once your product is received and evaluated by a FOX technician, the amount may change if additional parts are needed. When you submit a service request you authorise us to proceed at the estimated cost and, at our discretion, up to your additional spend limit for replacement parts and labour. Should repairs require parts exceeding that value, we will contact you for approval before proceeding.

A payment request link is emailed to you on completion of the service.

Service details and pricing

Submitting a service / warranty

Book in your product with our NZ team

Service and warranty requests are handled by our Fox New Zealand Service Centre, powered by Marleen Ltd in Christchurch.

Are you a Dealer or a Rider? Submit your request via the relevant button below and we will be in touch with progress and a payment link, once the job is complete.

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Setup tool

Spring rate calculator

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Results are a suggested baseline. For dialled setup, book a service or talk to the FOX NZ support team.